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Frequently Asked Questions
How long will my delivery take?
- Free UK Mainland Standard Delivery takes 3-5 working days, excluding weekends & bank holidays.
- Free UK Mainland Standard Delivery for larger items takes 7-10 working days, excluding weekends & bank holidays.
Why has my order been split?
We choose the courier for your item depending on the size and weight of each item. Therefore your orders are delivered separately.
Why haven't I received any confirmation emails?
All notification emails are sent to the email address that customer has been used to place the order, if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address.
Why has my order not been dispatched?
All notification emails are sent to the email address that customer has been used to place the order, if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address.
How can i track my order?
As soon as your order has been dispatched, you will receive a confirmation email. This email will contain 'Track Order' link which you can use to track your order.
What do I do if I'm missing items from my order?
If you are missing an item, you can click 'track your order' button where you can find the most up-to-date delivery information. If your item is lost, please contact us for further assistance.
